GENERAL TERMS AND CONDITIONS OF SALE (Updated January 2025)

ACCEPTANCE OF THE QUOTE OR PLACING THE ORDER IMPLIES THE CUSTOMER’S AWARENESS OF THESE GENERAL TERMS AND CONDITIONS OF SALE AND EXPRESS ACCEPTANCE OF THEM.

1. QUOTES
1.1 Quotes issued by FIBERLIGHT® will be binding on this company for the period indicated therein. This period may be extended when the Customer accepts the conditions expressed therein in writing with their signature and seal. FIBERLIGHT® reserves the right to accept quote requests submitted to it.
1.2 In the absence of another condition expressly agreed in writing, the validity period of quotes will be THIRTY CALENDAR DAYS from the day after FIBERLIGHT® notifies the Customer by fax or in a certified manner. After this period has elapsed without written acceptance, the quote may be considered void.
1.3 Variations in quantity, quality, or other conditions may, at FIBERLIGHT®’s discretion, result in the cancellation of the quote.
1.4 Quotes containing lengths or number of items made from a plan, sketch, or by our Representatives and Technicians, including those «on-site,» shall be deemed to have been calculated with the utmost professional responsibility. However, given that the installation and final arrangement of the offered elements, as well as the final characteristics of the work, are beyond our control, under no circumstances will FIBERLIGHT® assume liability or refund materials resulting from their exact suitability for the final execution of the project.
1.5 The valuations appearing in the quotes only indicate the price of the materials offered. Unless otherwise stated in writing in the quote or in another related document, they DO NOT INCLUDE assistance or travel by FIBERLIGHT® Technicians or Salespeople to the construction site or other installation site, during execution, start-up, etc. Programming of RGB or other systems will be carried out using FIBERLIGHT®. Any travel by our staff must be arranged when requesting a quote, when formalizing the order, or by separate agreement.

2. ORDER FORMALIZATION AND DELIVERY TIME
2.1 Orders placed by the Client by signed, stamped document, or email will be considered final and binding. They may be placed in the following ways:
2.2 Through our Sales Agents, with acceptance by the Client’s signature and stamp.
2.3 In person at our offices, by email, fax, letter, courier, etc.
2.4 By telephone (the order will not be deemed final, nor will preparation begin, until written confirmation is received).
2.5 The agreed delivery time will begin the day following receipt of the written order (excluding imports subject to customs).

3. PAYMENT METHOD
3.1 As a general rule, goods will be paid for in advance in cash. However, any of the following payment methods may be agreed upon:
3.1.1 Advance bank transfer to the account indicated in the quote or pro forma invoice.
3.1.2 Bank-issued check or promissory note.
3.1.3 Bank-issued check or promissory note endorsed by a bank.
3.1.4 Bank-issued draft.
3.1.5 All costs, including legal fees, that may arise from non-payment or collection of amounts owed, shall be borne by the Buyer.

4. TRANSPORTATION OF GOODS
4.1 Shipments to mainland Spain and the Balearic Islands with a net value exceeding 401 Euros (excluding taxes) will be shipped freight prepaid.
4.2 Shipments to mainland Spain and the Balearic Islands with a net value of less than 400 Euros (excluding taxes) will be shipped freight collect or charged on the invoice.
4.3 Shipments to mainland Spain, such as the Canary Islands, including Ceuta and Melilla:
4.3.1 Shipments with a net value of more than 1,001 Euros (excluding taxes) will be charged at the cost of ordinary transport by our carrier, shared 50%.
4.3.2 Shipments with a net value of less than 1,000 Euros (excluding taxes) will be charged on the invoice.
4.4 The goods shipped will always travel at the Customer’s risk, and they will be responsible for any damage they may suffer during transport.
4.5 Claims for receipt of damaged goods or packaging must be made by the Customer to the carrier at the time of receipt or at the latest within 24 hours of receipt. Merchandise loaned for demonstrations will be sent freight collect or charged to the Customer’s account. When received by FIBERLIGHT® in its original packaging, freight prepaid or charged to the Customer’s account. Any damage will be charged to the Customer’s account.

5. RETURNS OF MATERIALS
5.1 FIBERLIGHT® does not accept returns of materials. Returns of materials will only be authorized if the material was sent in the incorrect format or quantity by FIBERLIGHT®, or due to material defects or failures within the current warranty period.
5.2 To initiate the process of returning materials to FIBERLIGHT®, it is essential to obtain the RMA number from rma@fiberlight.es, which will be clearly visible on the properly sealed original packaging. FIBERLIGHT® will not accept shipments without an RMA number.

UNDER NO CIRCUMSTANCES WILL RETURNS BE ACCEPTED FOR THE FOLLOWING PRODUCTS:
5.3 SIDEGLOW and ENDGLOW fiber optic cables, as they will be supplied cut from their standard spools to the lengths indicated in the order.
5.4 Spools of fiber optic wire or LEDs with a broken or incomplete seal, or whose original packaging has been opened or tampered with.
5.5 Items of any kind that have been imported, manufactured, or modified or altered in any way at the Customer’s request or following their instructions.
5.6 Lamps/bulbs of any type, including LED lighting systems.
5.7 Discontinued items or items whose exact reference does not appear in the current Catalog/Price List.
5.8 Once the material has been received at our warehouse, freight prepaid, under the above conditions, it will be credited to the Customer’s account within 60 calendar days at the invoiced price, less a 30% charge for the necessary costs for verification, control, and repackaging.
5.9 If, once unpacked and inspected, they are found to be defective, they may not be eligible for credit. If so, the cost of repair or replacement of parts and labor will be added to the amount to be deducted:

1. The products manufactured or distributed by FIBERLIGHT® will be free from defects in materials and operation under normal working conditions for which they have been designed and built for 2 YEARS from the date shown on the shipping document (except for the exceptions specifically mentioned in the article, those agreed in writing, or legally).
2. FIBERLIGHT® cannot guarantee that the estimated life indicated for some of its items will be the actual lifespan. FIBERLIGHT® cannot control the correct application of the supplied products in the final installation, since to do so, it would have to exercise direct control over the electrical, mechanical, and environmental parameters that intervene in their operation.
3. Once a manufacturing defect is observed and verified, FIBERLIGHT®’s obligation is limited to the repair of the product or its replacement with an identical or equivalent product. equivalent.
4. These products will be delivered and picked up at our address or sent postage prepaid and returned to the sender postage due via the carrier indicated. If this is not indicated, the products will be sent via our usual carrier postage due, cash on delivery, or the amount charged to your invoice or account.
5. FIBERLIGHT® will accept the products sent to you through your Distributor for repair. It is essential to request an RMA (rma@fiberlight.es) in advance, which will be clearly visible on the original packaging. FIBERLIGHT® declines all responsibility and may not accept shipments sent without an RMA.
6. Once the defects have been examined and verified as being the responsibility of FIBERLIGHT®, they will be repaired or replaced free of charge, at the discretion of the technical service.
7. If the defects are not covered by the warranty, FIBERLIGHT® will notify the sender, providing a written estimate for the repair and the timeframe. If this estimate is Once the estimate is accepted, it will be sent to us signed and stamped as proof of compliance. If the estimate is not accepted, the material will be returned to the sender cash on delivery with a charge of 20% of the quoted amount + VAT (with a minimum of €20 + VAT) for labor costs for the time spent on testing for its preparation.
8. This warranty will not be extended under any circumstances, unless, due to a lack of spare parts, the material delivered for repair remains approved in our technical service for more than THIRTY DAYS from the date of receipt of the approved estimate. In this case, it will be extended for the days beyond this time until its delivery.
9. The warranty does not include the work required for the disassembly and assembly of the materials in their intended housing, nor the replacement or loan of the product sent for the duration of the repair.

WARRANTY EXCLUSIONS:

A) Products that have been tampered with by personnel not expressly authorized by FIBERLIGHT®.
B) Lamps/bulbs, including LED lighting systems, thermal filters, and color wheels for fiber optic light sources.
C) Materials installed in inappropriate locations, under inappropriate conditions, or using inappropriate techniques, such as insufficient ventilation, lack of weather protection, oxidation, corrosion of any kind, including organic corrosion, proximity to heat sources, defective assembly of the collector head, use of solvent-based adhesives, corrosive silicones, or where abuse such as impacts, scratches, falls, etc., is observed.
D) Any materials that do not comply with the instructions given by our Representatives and Technicians, those indicated in our offer, or those referring to that specific product listed in the Technical Information Dossier.

FIBERLIGHT RESERVES THE RIGHT TO REMOVE, INCORPORATE, OR MODIFY ANY ITEM, FEATURE, OR PRICE WITHOUT PRIOR NOTICE.
WE REQUEST OUR CUSTOMERS TO CHECK THE VALIDITY OF PRICES AND STOCK. FIBERLIGHT IS AN INTERNATIONALLY REGISTERED TRADEMARK.

LEGAL NOTICE

In accordance with the provisions of Law 34/2002, of July 11, on information society services and electronic commerce, the following information is provided:

1. IDENTIFICATION DATA

You are visiting the website https://www.fiberlight.us.com, owned by FIBERLIGHT LIGHTING SOLUTIONS, LLC., with registered office at 990 Biscayne BLV, STE 501 16, Miami FL 33132.

You can contact the Owner by any of the following means:

Contact email: info@fiberlight.us.com

2. USERS

Through this document, we inform you of the terms and conditions that govern the use of the Owner’s website and/or app, as well as the associated services and content. Such use implies the acquisition of the status of «user» and, with this status, a series of rights and obligations.

For the purposes described above, we inform you that it is your responsibility to access the legal conditions included on this website, as well as the privacy and cookie policies, or, where applicable, the terms of sale, and read them carefully. We recommend:

a. That you visit them each time you intend to access or use the services and content of the site, and

b. That you print or store a copy on your computer.

3. USE OF THE PORTAL

This website provides access to a multitude of information, services, programs, or data (hereinafter, «the content») on the Internet belonging to the Owner or its licensors, to which the User may have access.

The User assumes responsibility for the use of the portal under the terms established herein. This responsibility extends to the registration required to access certain services or content. In such registration, the User will be responsible for providing truthful and lawful information. As a result of this registration, the User may be provided with a password for which they will also be responsible, and they undertake to use it diligently and confidentially.

The User agrees to make appropriate use of the content and services (for example, chat services, discussion forums, or newsgroups) that the Owner offers through its portal and, by way of example but not limited to, not to use them for:

● Engaging in activities that are illicit, illegal, or contrary to good faith and public order.

● Disseminating content or propaganda that is racist, xenophobic, pornographic, illegal, or that advocates terrorism or violates human rights.

● Causing damage to the physical and logical systems of the Owner, its suppliers, or third parties, introducing or spreading computer viruses or any other physical or logical systems that may cause the aforementioned damage.

● Attempting to access and, where applicable, use the email accounts of other users and modifying or manipulating their messages.

● Use the website or the information contained therein for commercial, political, advertising, or any other commercial purposes, especially the sending of unsolicited emails.

The Owner reserves the right to remove any comments and contributions that violate respect for human dignity, are discriminatory, xenophobic, racist, pornographic, threaten youth or childhood, public order or safety, or that, in its judgment, are unsuitable for publication. In any case, the Owner shall not be liable for the opinions expressed by users through forums, chats, or other participation tools.

4. DATA PROTECTION

All matters relating to the processing of your personal data are set forth in the Privacy Policy.

5. CONTENT. INTELLECTUAL AND INDUSTRIAL PROPERTY

The Owner owns all intellectual and industrial property rights to its website, as well as to the elements contained therein (including but not limited to: images, photographs, sound, audio, video, software or text, trademarks or logos, color combinations, structure and design, selection of materials used, computer programs necessary for its operation, access, and use, etc.), owned by the Owner or its licensors.

All rights reserved. Pursuant to the provisions of Articles 8 and 32.1, second paragraph, of the Intellectual Property Law, the reproduction, distribution, and public communication, including the method of making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the Owner’s authorization, are expressly prohibited.

6. EXCLUSION OF WARRANTIES AND LIABILITY

The User acknowledges that use of the website and its contents and services is under their sole responsibility. Specifically, but not limited to, the Owner assumes no liability in the following areas:

● The availability of the website, its services, and contents, and their quality or interoperability.

● The purpose for which the website serves the User’s objectives.

● Violation of current legislation by the User or third parties, and specifically, of intellectual and industrial property rights owned by other persons or entities.

● The existence of malicious code or any other harmful computer elements that could cause damage to the User’s or third parties’ computer system. The entity takes measures to protect the website against cyberattacks. However, it cannot guarantee that unauthorized access by third parties will not occur. Therefore, it is the User’s responsibility to have adequate tools to detect and disinfect these elements.

● Fraudulent access to content or services by unauthorized third parties or, where applicable, the capture, deletion, alteration, modification, or manipulation of messages and communications of any kind that such third parties may carry out.

● Damage to computer equipment during access to the website and damage to Users when caused by failures or disconnections in telecommunications networks that interrupt the service.

● Damages or losses arising from circumstances arising from unforeseen circumstances or force majeure.

● In the event that forums exist, or the use of such forums or other similar spaces, it must be taken into account that the messages reflect solely the opinion of the User who sends them, and the User is solely responsible for them. Consequently, the Owner is not responsible for the content of messages sent by the User.

7. MODIFICATION OF THIS LEGAL NOTICE AND DURATION

The Owner reserves the right to make any modifications it deems appropriate to its website without prior notice. It may change, delete, or add any content and services provided through the website, as well as the way in which they are displayed or located on the website.

The validity of these terms and conditions will depend on their exposure and will remain in effect until modified by other duly published terms and conditions.

8. LINKS

In the event that https://www.fiberlight.us.com includes links or hyperlinks to other Internet sites, the Owner will not exercise any control over said sites and content, nor will it assume any responsibility for the content of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, comprehensiveness, truthfulness, validity, or constitutionality of any material or information contained in any of said hyperlinks or other Internet sites. Likewise, the inclusion of these external links will not imply any type of association, merger, or participation with the connected entities. Notwithstanding the foregoing, if FIBERLIGHT LIGHTING SOLUTIONS, LLC. has actual knowledge that the activity or information to which it refers or recommends is illegal, or that it harms the property or rights of a third party that may be subject to compensation, said data will be deleted or the corresponding link will be disabled.

9. RIGHTS OF EXCLUSION

The Owner reserves the right to deny or withdraw access to the portal and/or the services offered without prior notice, at its own request or that of a third party, to those users who fail to comply with the content of this Legal Notice.

10. GENERAL

The Owner will pursue any breach of these terms and conditions, as well as any improper use of its portal, by exercising all civil and criminal actions that may be available to it by law.

11. APPLICABLE LAW AND JURISDICTION

The relationship between the Owner and the User shall be governed by current Spanish law. All disputes and claims arising from this legal notice shall be resolved by the competent Spanish courts and tribunals for consumers and users.

12. MINORS

This website directs its services to users over 18 years of age. Minors under this age are not authorized to use our services and should therefore not send us their personal data. We inform you that, if such a circumstance arises, the Owner is not responsible for any possible consequences that may arise from failure to comply with the notice established in this clause.

13. SECURITY MEASURES – SSL

The Owner has purchased an SSL («Secure Sockets Layer») certificate for its website. This SSL certificate protects all personal and confidential information that may be handled on a website, regardless of the information being transmitted, such as from any of the website’s contact forms to the server or data entered for newsletter subscriptions, access to protected areas, etc.

The website address will appear in green, activating the «https» protocol, which allows secure connections from a web server to the user’s browser.